Click column header to sort
The Business Services Specialist supports the Credit Union’s business banking activities. The incumbent assists with various aspects of business accounts and loans, to include document collection/preparation and acts as a liaison between the member, management, and partners to ensure a seamless experience. The Business Services Specialist will open and service business accounts, assist with problem resolution of business relationships, and perform various loan maintenance activities. The incumbent will understand the various business products and services offered by the Credit Union.
The Member Services Representative I (MSR I) is responsible for providing exceptional service to members and assisting them with various types of transactions, examining checks, referring credit union products and services, and balancing their cash drawer each day. MSR I’s interact with members face-to-face in a fast-paced environment and are responsible for meeting their initial requests. MSR I’s must be proactive in referring Launch Credit Union products/services to every member to enhance their financial wellbeing. MSR l’s are also responsible for following all safety and compliance procedures to protect the assets of the Launch Credit Union and its members, communicating...
The Member Services Representative III (MSR III) is responsible for providing exceptional service to members by listening to their requests and offering appropriate solutions. MSR IIIs interacts with members face-to-face in a fast-paced environment. The incumbent assists members with loan requests (consumer and real estate), opening and closing consumer depository (savings, checking, IRAs, etc.) and business accounts, issuing debit cards and credit cards, wire transfers, disputes, and fraud. MSR IIIs must be proactive in referring Launch Credit Union products/services to every member to enhance their financial wellbeing.
This position allows for an optional hybrid work arrangement which includes a combination of both in-office and remote work on a weekly basis. To be eligible for the program, employees must complete a minimum of 90 days of continuous employment, be in good standing, and agree to the terms of a Work from Home Agreement prior to being eligible for hybrid work. The employee’s request is subject to supervisor approval. Working locations and hybrid schedules may be altered at management discretion.
The role of the Member Solutions Representative is to...
The Member Services Representative I (MSR I) is responsible for providing exceptional service to members and assisting them with various types of transactions, examining checks, referring credit union products and services, and balancing their cash drawer each day. MSR I’s interact with members face-to-face in a fast-paced environment and are responsible for meeting their initial requests. MSR I’s must be proactive in referring Launch Credit Union products/services to every member to enhance their financial wellbeing. MSR l’s are also responsible for following all safety and compliance procedures to protect the assets of the Launch Credit Union and its members, communicating...
This position allows for an optional hybrid work arrangement which includes a combination of both in-office and remote work on a weekly basis. To be eligible for the program, employees must complete a minimum of 90 days of continuous employment, be in good standing, and agree to the terms of a Work from Home Agreement prior to being eligible for hybrid work. The employee’s request is subject to supervisor approval. Working locations and hybrid schedules may be altered at management discretion.
The role of the Contact Center Representative is to provide...
This position allows for an optional hybrid work arrangement which includes a combination of both in-office and remote work on a weekly basis. To be eligible for the program, employees must complete a minimum of 90 days of continuous employment, be in good standing, and agree to the terms of a Work from Home Agreement prior to being eligible for hybrid work. The employee’s request is subject to supervisor approval. Working locations and hybrid schedules may be altered at management discretion.
The role of the Contact Center Representative is to provide excellent service through telephone and e-service channels. The incumbent resolves member questions,...
The Member Services Representative II (MSR II) is responsible for providing exceptional service to members and assisting them with various types of transactions, examining checks, referring credit union products and services, and balancing their cash drawer each day. MSR IIs interact with members face-to-face in a fast-paced environment and are responsible for meeting their initial requests. The MSR II’s must be proactive in referring Launch Credit Union products/services to every member to enhance their financial wellbeing. The incumbent also assists members with opening consumer depository (savings, checking, IRAs, etc.) and business accounts, issuing debit cards and replacement...
