Job Listings

The Member Services Representative II (MSR II) is responsible for providing exceptional service to members and assisting them with various types of transactions, examining checks, referring credit union products and services, and balancing their cash drawer each day. MSR IIs interact with members face-to-face in a fast-paced environment and are responsible for meeting their initial requests. The MSR II’s must be proactive in referring Launch Credit Union products/services to every member to enhance their financial wellbeing. The incumbent also assists members with opening consumer depository (savings, checking, IRAs, etc.) and business accounts, issuing debit cards and replacement credit cards, wire transfers, disputes, and fraud, etc. MSR Ils are also responsible for following all safety and compliance procedures to protect the assets of Launch Credit Union and its members, communicating effectively, and promptly resolving member concerns.

The Member Services Representative I (MSR I) is responsible for providing exceptional service to members and assisting them with various types of transactions, examining checks, referring credit union products and services, and balancing their cash drawer each day. MSR I’s interact with members face-to-face in a fast-paced environment and are responsible for meeting their initial requests. MSR I’s must be proactive in referring Launch Credit Union products/services to every member to enhance their financial wellbeing. MSR l’s are also responsible for following all safety and compliance procedures to protect the assets of the Launch Credit Union and its members, communicating effectively, and promptly resolving member concerns.

The Member Services Representative I (MSR I) is responsible for providing exceptional service to members and assisting them with various types of transactions, examining checks, referring credit union products and services, and balancing their cash drawer each day. MSR I’s interact with members face-to-face in a fast-paced environment and are responsible for meeting their initial requests. MSR I’s must be proactive in referring Launch Credit Union products/services to every member to enhance their financial wellbeing. MSR l’s are also responsible for following all safety and compliance procedures to protect the assets of the Launch Credit Union and its members, communicating effectively, and promptly resolving member concerns.

This position allows for an optional hybrid work arrangement which includes a combination of both in-office and remote work on a weekly basis. To be eligible for the program, employees must complete a minimum of 90 days of continuous employment, be in good standing, and agree to the terms of a Work from Home Agreement prior to being eligible for hybrid work. The employee’s request is subject to supervisor approval. Working locations and hybrid schedules may be altered at management discretion.   The Member Solutions Lead is responsible for day-to-day operations of the Solutions phone representatives through queue assignments, queue review, call reviews, and escalated calls. The Lead will provide front line guidance through mentoring and coaching, to best serve the members through financial difficulties while adhering to Launch Credit Union policies, procedures, and core values.

This position allows for an optional hybrid work arrangement which includes a combination of both in-office and remote work on a weekly basis. To be eligible for the program, employees must complete a minimum of 90 days of continuous employment, be in good standing, and agree to the terms of a Work from Home Agreement prior to being eligible for hybrid work.  The employee’s request is subject to supervisor approval. Working locations and hybrid schedules may be altered at management discretion.   The role of the Member Solutions Representative is to preserve the Credit Union’s assets by controlling delinquent loan accounts, collecting delinquent payments and/or recovering collateral. The incumbent receives members by telephone; provides general credit union information; follows up on past due and delinquent accounts by telephone, personal contact, and correspondence, and researches the activity of loan accounts to determine their status for repayment.

This position allows for an optional hybrid work arrangement which includes a combination of both in-office and remote work on a weekly basis. To be eligible for the program, employees must complete a minimum of 90 days of continuous employment, be in good standing, and agree to the terms of a Work from Home Agreement prior to being eligible for hybrid work.  The employee’s request is subject to supervisor approval. Working locations and hybrid schedules may be altered at management discretion.   The role of the Contact Center Representative is to provide excellent service through telephone and e-service channels. The incumbent resolves member questions, inquiries, and requests while adhering to all internal policies and procedures. The incumbent also identifies and refers credit union products and services and processes transactions.